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Primary Care/Referring Physicians
To ensure coordination of care we request patients to provide us with the name of their referring and/or primary care physician.
Office Hours
Our business office is open Monday through Friday from 8:30 a.m. to 5:00 p.m.
Schedule an Appointment
An appointment can be made during business office hours by calling (414) 354-0772. At the time of your appointment, our providers will try their very best not to keep you waiting. Please provide us with the telephone umber where you can be reached during the day, in the event it is necessary to change your appointment.
Cancellations/No Shows
In order to effectively manage and control your pain condition, you must be in active participant in the process, which includes keeping all scheduled appointments.
If you are unable to keep your appointment, please cancel at least 48-hours prior to the scheduled time. This will enable us to offer the scheduled time to one of our other patients who could benefit from this time slot.
Since missed appointments can adversely affect your treatment plan as well as cause problems with the patient flow of our clinic, we may elect not to schedule future appointments for patients having two (2) missed appointments and/or cancellations without appropriate notice.
Tardiness
Please call if you are running late. We may ask you to reschedule, if you arrive more than 15 minutes late.
Prescription Refills
Our providers must authorize all prescription refills. We encourage patients to call and/or have the pharmacist call our automated prescription line at (414) 357-1313 as early in the day as possible. Calls are accepted Monday through Friday 8:30 a.m. to 4:00 p.m. It is our policy that we do not refill prescriptions on weekends or after 4:00 p.m.
Please note. Narcotic refills are only given for a one-month period of time and cannot be refilled over the phone.
Medical Records
Your medical records are considered confidential. With the exception of requests from other treating physicians and your health insurance carriers, copies of your medical records will not be released to anyone outside of our practice without written authorization from you.
Insurance and Billing
Insurance
We accept most insurance plans. Our Patient Financial Services staff will work with you to determine whether we are in network with your plan. If we do not participate with your plan, we will help you determine if out-of-network options are available for your treatment.
As a courtesy, we will verify your insurance coverage to determine your:
• co-pay/co-insurance responsibilities;
• deductible and maximum out-of-pocket expense;
• referral, pre-certification, and/or pre-authorization requirements;
• exclusions and/or limitations.
However, your insurance coverage is a contract between you and your insurance carrier. Even though we provide this information, it is not a guarantee of benefits of payment. We encourage you to contact your insurance carrier to confirm your coverage.
Billing
We realize our patients’ health care experience is not limited to just a clinic visit, physical therapy or injection therapy. Our Patient Financial Services Department is committed to a patient-friendly billing system to help you understand what to expect during the billing process.
After you receive care, we will:
• send your claim to the insurance company
• do everything we can to minimize your financial burden by maximizing your insurance benefits
- wait for payment from your insurance company. If payment is not received in a reasonable amount of time, we will followup directly with the insurance carrier.
- ask for your help if we have a problem with the insurance company processing your claim.
- Make every effort to help you understand the charges related to your health care
If you have an outpatient surgical procedure performed in our Ambulatory Surgery Center, you will receive two bills:
• One bill will be from Pain Management and Treatment Center. This represents the professional charges for services provided by our clinic physicians
• One bill will be from PMTC Surgery Center. This includes the facility fee (nursing/technician services, supplies, and equipment).
The Patient Financial Services Department will work with you to:
(1) ensure that the services provided are properly paid by your insurance carrier; and
(2) provide counsel to assist you in meeting your financial obligations without creating an undue financial hardship.
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